Returns & Warranties

Cancellation Fee Policy. Please note that any cancelled orders will incur a cancellation fee of $25.00. This fee will be applied to all cancellations, regardless of the reason, and will be deducted from any applicable refund or repayment.

By placing an order or booking, you accept the Terms & Conditions of this website and the Cancellation Fee Policy. We appreciate your understanding and cooperation. 

For any questions or concerns, feel free to contact our customer service team.

Return Policy. If for any reason you are not 100% satisfied with an in-stock product purchased through www.herbertwilliams.com, you may return the product within 15 days from the date of delivery, for a full refund or exchange of the product you purchased. Within this time products must be returned freight prepaid, and must be in their original packaging and in resalable condition. A Return Merchandise Authorization Number must be obtained from Herbert Williams Fire Equipment Ltd.'s Customer Service Department; Herbert Williams Fire Equipment Ltd. has the right to refuse any shipments not having this authorization.

Herbert Williams Fire Equipment Ltd. inspects all returns and reserves the right to refuse refunds on damaged, used or non-resalable items. Returns may be subject to restocking fees based on the return policy of the manufacturer, as well as shipping or other fees.

Damaged Goods. All goods must inspected at time of receipt ant any damage must be reported within 24 hours to www.herbertwilliams.com Customer Service (sales@herbertwilliams.com).

Orders for products affected by force majeure such as viral outbreaks and other extreme circumstances CANNOT be returned once shipped and billed.

Last updated: February 25, 2025