Terms & Conditions

Welcome to Herbert Williams Fire Equipment Ltd.

These terms and conditions outline the rules and regulations for the use of Herbert Williams Fire Equipment Ltd.'s Website herbertwilliams.com

By accessing this website you accept these terms and conditions in full. Do not continue to use herbertwilliams.com if you do not accept all of the terms and conditions stated on this page.


Terms. The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements:

"Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions.

"The Company", "Ourselves", "We", "Our" and "Us", refers to our Company.

"Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing law of Canada. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies. We employ the use of cookies. By using herbwertwilliams.com you consent to the use of cookies in accordance with Herbert Williams Fire Equipment Ltd.'s privacy policy. Most of the modern-day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

License. Unless otherwise stated, Herbert Williams Fire Equipment Ltd. and/or it's licensors own the intellectual property rights for all material on Herbertwilliams.com. All intellectual property rights are reserved. You may view and/or print pages from http://herbertwilliams.com for your own personal use subject to restrictions set in these terms and conditions.

You must not:

Republish material from http://herbertwilliams.com

Sell, rent or sub-license material from http://herbertwilliams.com

Reproduce, duplicate or copy material from http://herbertwilliams.com

Redistribute content from http://herbertwilliams.com (unless content is specifically made for redistribution).


Hyperlinking to our Content. The following organizations may link to our Website without prior written approval:

Government agencies;

Search engines;

News organizations;

Online directory distributors when they list us in the directory may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Website. These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.


We may consider and approve in our sole discretion other link requests from the following types of organizations:

  1. commonly-known consumer and/or business information sources such as Chambers of Commerce, Canadian Automobile Association and CARP,
  2. dot.com community sites;
  3. associations or other groups representing charities, including charity giving sites, online directory distributors;
  4. internet portals;
  5. accounting, law and consulting firms whose primary clients are businesses;
  6. and educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of Herbert Williams Fire Equipment Ltd.; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party's site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to info@herbertwilliams.com.

Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.


Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or

By use of the uniform resource locator (Web address) being linked to; or

By use of any other description of our Website or material being linked to that makes sense within the context and format of content on the linking party's site.

No use of Herbert Williams Fire Equipment Ltd.'s logo or other artwork will be allowed for linking absent of a trademark license agreement.


Iframes. Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Website.


Reservation of Rights. We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Website. You agree to immediately remove all links to our Website upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Website, you agree to be bound to and abide by these linking terms and conditions.


Removal of links from our website. If you find any link on our Website or any linked website objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you. While we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.


Content Liability. We shall have no responsibility or liability for any content appearing on your Website. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Website or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.


Disclaimer. To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Nothing in this disclaimer will:

Limit or exclude our or your liability for death or personal injury resulting from negligence;

Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

Limit any of our or your liabilities in any way that is not permitted under applicable law; or

exclude any of our or your liabilities that may not be excluded under applicable law.


The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.


Pricing. Prices are listed in Canadian dollars unless otherwise stated. All applicable taxes are extra. Herbert Williams Fire Equipment Ltd. reserves the right to change any price without notice. We also reserve the right to change prices based on changing economic and manufacturing conditions.


Sales Tax. Herbert Williams Fire Equipment Ltd. is required to charge GST/HST and applicable provincial sales tax on items for sale on herbertwilliams.com.


Payment Terms. Terms are net 30 days from date of shipment to authorized Herbert Williams Fire Equipment Ltd. customers. If an account has not been authorized with terms, purchases may be made through Visa®, MasterCard® or American Express®. To set up an account, contact sales@herbertwilliams.com.

If the purchaser fails to make payment within thirty (30) days, Herbert Williams Fire Equipment Ltd. may defer shipments until such payment is made, or may, at its discretion, cancel all or any part of an unshipped order.

Credit Card purchase are charged at the time of order.


Product Availability. Products are subject to availability at time of order. Product lead times may fluctuate based on availability and are estimates only. Substitutions may be made from time to time with products of equal or greater compliant standards.


In-Stock Orders. All In-Stock Orders placed before 12:00PM EST will be shipped same day by our select carrier partners.


Non-Stock Orders. Some Non-Stock items must meet manufacturer's minimum order quantity requirements at time of order, and may require additional shipping time.


Delivery. Delivery is arranged through our network of select carrier partners, dock-to-dock or dock-to-door depending on the item and quantity purchased.

All orders have the option of adding additional requirements for shipping such as Tailgate Required, Appoint Required or Inside Delivery Required when completing an order at Checkout.

Rush Orders, Special Instructions beyond what is available and delivery requirements beyond Herbert Williams Fire Equipment Ltd.'s select carrier partners capabilities will be quoted and charged as Extra Freight at Herbert Williams Fire Equipment Ltd.'s discretion.

Shipping errors, missing items or damages must be reported to Herbert Williams Fire Equipment Ltd. within 1 business day of receipt of any shipment (damages must be accompanied by a signed bill of lading acknowledging the damage).


Exports. Herbert Williams Fire Equipment Ltd. offers products only for delivery and use within Canada. Herbert Williams Fire Equipment Ltd. is not responsible for any product sale intended for export.

Where products purchased from Herbert Williams Fire Equipment Ltd. are to be exported, the purchaser assumes sole responsibility for arranging the export of the products from Canada and their importation into other countries and shall at all times comply with all applicable laws in relation thereto, including but not limited to export control laws, rules and regulations of Canada. [Necessary?]


Limited Warranty. Products are warranted against defects in materials or workmanship only in accordance with the individual manufacturer's warranty policy. If Herbert Williams Fire Equipment Ltd. determines any product to be defective in workmanship or material, it will be repaired or replaced at Herbert Williams Fire Equipment Ltd.'s sole discretion.


Return Policy. If for any reason you are not 100% satisfied with an in-stock product purchased through herbertwilliams.com, you may return the product within 15 days from the date of delivery, for a full refund or exchange of the product you purchased. Within this time products must be returned freight prepaid, and must be in their original packaging and in resalable condition. A Return Merchandise Authorization Number must be obtained from Herbert Williams Fire Equipment Ltd.'s Customer Service Department; Herbert Williams Fire Equipment Ltd. has the right to refuse any shipments not having this authorization.

Herbert Williams Fire Equipment Ltd. inspects all returns and reserves the right to refuse refunds on damaged, used or non-resalable items. Returns may be subject to restocking fees based on the return policy of the manufacturer, as well as shipping or other fees.


Damaged Goods. All goods must inspected at time of receipt ant any damage must be reported within 24 hours to herbertwilliams.com Customer Service (sales@herbertwilliams.com).

Orders for products affected by force majeure such as viral outbreaks and other extreme circumstances CANNOT be returned once shipped and billed.


Last updated: July 25, 2020